Education
Buffalo State College–M.S. Higher Education and Student Affairs Administration, anticipated graduation date, May 2025
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University at Buffalo, M.L.S. Department of Library and Information Studies, 2000
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Buffalo State College–B.A. Broadcasting, 1992
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Activities:
Higher Education Student Affairs Collective, Secretary, 2022-2024; Graduate Students Association, Senator, 2021-2022; Student American Libraries Association Chapter member; WBNY 91.3 FM, Program Director
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Honors:
Beta Phi Mu Honor Society (Beta Delta Chapter)
Delta Alpha Pi International Honor Society (Epsilon Chi Chapter)
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Work​
experience​
Senior Services--Erie County, NY, 2022-present
Case Manager
NY Connects phone intake case management--interview potential clients to connect clients with information; make appropriate referrals to outside agencies as needed; and advocate for clients.
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Field case management--conduct client assessments to determine appropriateness for services such as Meals on Wheels and home care; review public benefits with clients and determine eligibility for SNAP, HEAP, and other programs.
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Forensic Mental Health–Erie County, NY, 2019-2022
Sr. Clerk/Typist
Responsibilities: Process Court Orders and Court Requests (mental health evaluations); office liaison to area courts and attorneys; Schedule and coordinate evaluation appointments for three psychiatrists and three psychologists; transcribe reports; draft court memos for managerial approval; reception–direct clients and phone calls
AppleOne Employment Services, Amherst, NY– 2018-2019
Reception, Clerical, Inventory, and Call Center
Responsibilities: varied by role– reception and clerical for several local businesses; conduct inventory counts; represent a variety of companies as part of a third-party benefits administration business during open health insurance enrollment
Therapeutic Link, Orchard Park, NY–2017
Evaluations Coordinator for preschool children
Responsibilities: Schedule and coordinate appointments for clients and independent speech, education, and physical therapists; perform reception and clerical duties
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Buffalo & Erie County Public Library–2000-2017
Librarian
Responsibilities: Answer patron and internal reference questions; collection development for a variety of subject areas (strengths include NYS and federal law); Create, design, and implement curriculum for basic computer training classes taught throughout the library system; manage the work of clerical staff in city branches; served on committees within the Library and through the Western New York Library Resources Council.
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Teaching Experience
University at Buffalo, Department of Library and Information Studies, 2009-2015
Adjunct Instructor
LIS 567 Federal Government Reference class for graduate students. Created, designed, and implemented a curriculum that explained how the Federal Depository Library System worked in libraries across the United States. This class also addressed using federal government information reference tools (online and in print) and federal government websites. Students learned to use key resources and practice techniques to answer common and not-so-common reference questions.
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Skills
Microsoft Office
Databases:
Congressional Quarterly (CQ)
Ebsco
ERIC
Gale
HeinOnline
Nexi Uni
Person Centered Counseling
Licenses
Federal Communications Commission Radiotelephone Operator Permit–Call Sign RR00037109
NYS Notary–License No. 01CO6414396; Commission expires in February 2029
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NYS Public Librarian–License No. 19665
Community
Service
Hispanic Women’s League–member in good standing and member of the Women’s Empowerment Committee, 2015-present
Ten Lives Club–volunteer caregiver–weekly socialization, cleaning, and feeding of cats that are ready for adoption and are housed in off-site locations, 2019-present
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Spring 2024
FAFSA Team Member, Buffalo State University, Financial Aid Office/AmeriCorps.
As a team member, I experienced the changes and challenges associated with the rollout of the updated Free Application for Federal Student Aid (FAFSA) website. I utilized the training provided to assist college-bound students and their families in completing the application, enabling them to understand the aid available to fund their higher education. Additionally, I interacted with high school guidance counselors and other educators to learn about the challenges students face as they prepare for college.
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Fall 2024
Intern, HESAA Department.
Under the direction of the Department Chair, Dr. Amy Wilson, I created alumni profiles for social media to engage alumni and current students and promote the Department's reach in higher education and allied fields. I organized a welcome-back celebration to encourage current and new students and professors to get to know one another as the new semester started. I also helped to promote a discussion between higher education/student affairs professionals about how they support student protests and maintain order on campus.
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Spring 2025
Intern, Alpha Lambda Delta
Director Eileen Merberg asked me to help create a speakers series to showcase the organization's five pillars: academics, scholarships, service, career development, and belonging. I identified potential speakers to share their area of expertise with the membership. Since this is an international organization, arrangements tiwll be made to record discussions for later viewing on the ALD's YoutTube channel.
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